Shipping policy
International Returns and Exchanges
For international customers, please be aware that return and exchange shipping costs may vary based on your location and applicable customs duties or taxes. You will be responsible for any additional charges incurred during the return or exchange process.
If you are an international customer and wish to initiate a return or exchange, please contact our team for further instructions and assistance.
Please note that the time it may take for your exchanged product to reach you may vary depending on your location and applicable customs procedures.
If you have any questions or concerns regarding international returns and exchanges, please reach out to our team. We are here to help and ensure a smooth process.
At Collective97, we are committed to ensuring prompt and efficient shipping for our valued customers. We offer both domestic and international shipping options to cater to your needs. Rest assured, your order will be delivered to your doorstep in a timely fashion.
Domestic Shipping Policy
Shipment Processing Times
Our team at Collective97 endeavors to process and ship your order as quickly as possible. Once your order is placed, please allow 1-3 business days for processing. Please note that this processing time may be subject to change during peak seasons or promotions.
In case of any unforeseen delays, we will promptly notify you via the contact information provided during checkout. We appreciate your understanding and patience during such circumstances.
Shipping Methods and Delivery
To ensure a seamless shopping experience, we partner with reputable shipping carriers to deliver your order reliably. The specific carrier used will depend on various factors, including the destination and size of the package.
Estimated Delivery Timeframes
The estimated delivery timeframe for domestic orders is typically within 3-7 business days from the date of shipment. This timeframe may vary depending on your location and any potential unforeseen circumstances that may impact delivery.
Shipping Costs
We believe in transparency and fair pricing. The shipping costs for your order will be calculated at checkout based on the weight and dimensions of the items, as well as the destination. Rest assured, we strive to provide competitive shipping rates for all orders.
International Shipping
Collective97 proudly offers international shipping to our valued customers around the globe. Please note that international shipping may incur additional fees, including customs duties, taxes, or import charges. These fees are the responsibility of the recipient and will be determined by the destination country’s customs regulations.
Tracking Your Order
Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the carrier’s online tracking portal.
If you have any questions or concerns regarding the status of your shipment, our dedicated customer support team is here to assist you. Simply reach out to us with your order details, and we will gladly provide the necessary assistance.
Lost or Damaged Packages
In the unfortunate event that your package is lost or arrives damaged, please contact us within 48 hours of receiving your order. We will promptly initiate an investigation and work towards resolving the issue to your satisfaction. Your happiness and satisfaction are our top priorities, and we will do our best to rectify any shipping-related problems.