Refund policy
At Collective97, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary, so we have outlined our policy below.
If, for any reason, you are not happy with your purchase, you have 30 days from the date of purchase to request a refund or exchange. After this period, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return or refund, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
To initiate a return or refund, please contact us at our email contact@collective97.com. Provide your order details and a clear explanation of the reason for the return or refund request.
Once your request is received, we will provide you with instructions on how to proceed with the return. Please do not send your purchase back to us without contacting our team first.
You will be responsible for paying the shipping costs for returning your item. If the return is approved, we will provide you with a return shipping label. The cost of the return shipping label will be deducted from your refund unless the return is due to an error on our part.
- If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- If you are approved for an exchange, we will ship the replacement item to you as soon as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving it. Include photos of the damage or defect, as well as your order details. We will assess the issue and provide you with further instructions.
If the item is deemed to be damaged or defective due to a manufacturing error or shipping mishap, we will provide a full refund or exchange, including return shipping costs.
Sale Items
Sale items are eligible for returns or refunds, but please note that the sale price will be refunded rather than the original price. If you wish to exchange a sale item, we will do our best to accommodate your request, but please be aware that availability may be limited.
Please contact our customer service team within 30 days of purchase to initiate a return or refund for a sale item.
Final sale items, marked as “clearance” or “final sale,” cannot be returned or refunded unless they are damaged or defective.
If you have any questions or concerns regarding our refund and returns policy, please reach out to our team via contact@collective97.com. We are here to assist you and ensure your satisfaction with your Collective97 purchase.
Changes to This Policy
Collective97 reserves the right to make changes to this refund and returns policy at any time. Any modifications will be effective immediately upon posting the updated policy on our website.
Exclusions
This refund and returns policy applies only to purchases made directly through the Collective97 website. If you have purchased our products from a third-party retailer or reseller, please refer to their respective refund and returns policy.
International Returns and Exchanges
For international customers, please be aware that return and exchange shipping costs may vary based on your location and applicable customs duties or taxes. You will be responsible for any additional charges incurred during the return or exchange process.
If you are an international customer and wish to initiate a return or exchange, please contact our team for further instructions and assistance.
Please note that the time it may take for your exchanged product to reach you may vary depending on your location and applicable customs procedures.
If you have any questions or concerns regarding international returns and exchanges, please reach out to our team. We are here to help and ensure a smooth process.