Terms & Conditions
At Collective97, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary, so we have outlined our policy below.
If, for any reason, you are not happy with your purchase, you have 30 days from the date of purchase to request a refund or exchange. After this period, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return or refund, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
To initiate a return or refund, please contact us at our email collective97suppt@gmail.com. Provide your order details and a clear explanation of the reason for the return or refund request.
Once your request is received, we will provide you with instructions on how to proceed with the return. Please do not send your purchase back to us without contacting our team first.
You will be responsible for paying the shipping costs for returning your item. If the return is approved, we will provide you with a return shipping label. The cost of the return shipping label will be deducted from your refund unless the return is due to an error on our part.
- If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- If you are approved for an exchange, we will ship the replacement item to you as soon as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving it. Include photos of the damage or defect, as well as your order details. We will assess the issue and provide you with further instructions.
If the item is deemed to be damaged or defective due to a manufacturing error or shipping mishap, we will provide a full refund or exchange, including return shipping costs.
Sale Items
Sale items are eligible for returns or refunds, but please note that the sale price will be refunded rather than the original price. If you wish to exchange a sale item, we will do our best to accommodate your request, but please be aware that availability may be limited.
Please contact our customer service team within 30 days of purchase to initiate a return or refund for a sale item.
Final sale items, marked as “clearance” or “final sale,” cannot be returned or refunded unless they are damaged or defective.
If you have any questions or concerns regarding our refund and returns policy, please reach out to our team via collective97suppt@gmail.com. We are here to assist you and ensure your satisfaction with your Collective97 purchase.
Changes to This Policy
Collective97 reserves the right to make changes to this refund and returns policy at any time. Any modifications will be effective immediately upon posting the updated policy on our website.
Exclusions
This refund and returns policy applies only to purchases made directly through the Collective97 website. If you have purchased our products from a third-party retailer or reseller, please refer to their respective refund and returns policy.
Contact Us
If you have any questions or inquiries about our refund and returns policy, please contact our team at collective97suppt@gmail.com. We are available Monday to Friday, 9 am to 5 pm (CDT).
Our team will be happy to assist you and provide any further information you may need.
International Returns and Exchanges
For international customers, please be aware that return and exchange shipping costs may vary based on your location and applicable customs duties or taxes. You will be responsible for any additional charges incurred during the return or exchange process.
If you are an international customer and wish to initiate a return or exchange, please contact our team for further instructions and assistance.
Please note that the time it may take for your exchanged product to reach you may vary depending on your location and applicable customs procedures.
If you have any questions or concerns regarding international returns and exchanges, please reach out to our team. We are here to help and ensure a smooth process.
At Collective97, we are committed to ensuring prompt and efficient shipping for our valued customers. We offer both domestic and international shipping options to cater to your needs. Rest assured, your order will be delivered to your doorstep in a timely fashion.
Domestic Shipping Policy
Shipment Processing Times
Our team at Collective97 endeavors to process and ship your order as quickly as possible. Once your order is placed, please allow 1-3 business days for processing. Please note that this processing time may be subject to change during peak seasons or promotions.
In case of any unforeseen delays, we will promptly notify you via the contact information provided during checkout. We appreciate your understanding and patience during such circumstances.
Shipping Methods and Delivery
To ensure a seamless shopping experience, we partner with reputable shipping carriers to deliver your order reliably. The specific carrier used will depend on various factors, including the destination and size of the package.
Estimated Delivery Timeframes
The estimated delivery timeframe for domestic orders is typically within 3-7 business days from the date of shipment. This timeframe may vary depending on your location and any potential unforeseen circumstances that may impact delivery.
Shipping Costs
We believe in transparency and fair pricing. The shipping costs for your order will be calculated at checkout based on the weight and dimensions of the items, as well as the destination. Rest assured, we strive to provide competitive shipping rates for all orders.
International Shipping
Collective97 proudly offers international shipping to our valued customers around the globe. Please note that international shipping may incur additional fees, including customs duties, taxes, or import charges. These fees are the responsibility of the recipient and will be determined by the destination country’s customs regulations.
Tracking Your Order
Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the carrier’s online tracking portal.
If you have any questions or concerns regarding the status of your shipment, our dedicated customer support team is here to assist you. Simply reach out to us with your order details, and we will gladly provide the necessary assistance.
Lost or Damaged Packages
In the unfortunate event that your package is lost or arrives damaged, please contact us within 48 hours of receiving your order. We will promptly initiate an investigation and work towards resolving the issue to your satisfaction. Your happiness and satisfaction are our top priorities, and we will do our best to rectify any shipping-related problems.